Calhai

How the learning process works

Defining the requirements At the first stage, we analyze the specifics of your facility, current processes, and the level of operational management. We determine which module is a priority: OPEX calculation, supply logistics, or sanitary compliance.
Creating a training plan Based on the requirements, we prepare a personalized program: timelines, format, included modules, and practical exercises. We agree on the plan with your team and establish the baseline KPI indicators.
Completing the modules Training is conducted in small groups or individually. Each module includes a theoretical block, real-world facility cases, and assignments directly related to your operational challenges.
Practical assignments Participants complete exercises using their own data: they calculate OPEX, create supply schedules, and build sanitary control checklists. This allows us to see results immediately.
Evaluating the results At the end of the course, we conduct testing and compare KPI indicators with the baseline data. Each participant receives a detailed report on the completed modules and recommendations.
Support and development After the training is completed, we remain in contact: we answer questions, help implement standards, and, if necessary, plan further modules.

The process is designed so that each stage is tied to your facility's real data — not abstract theory, but concrete changes you can implement the very next day.

Start your first module

The operations management course begins with the fundamentals of OPEX calculation. Fill out the application and get access to the learning platform within 24 hours.

Submit application

Take a short test to determine your current knowledge level.

Receive a personalized learning plan in operations management.

Start the first module on logistics and supply chain management.

Definitions and Terms

Important clarifications regarding course content, participation rules, and interpretation of results.

What does the term "Operations Management" cover in the context of the courses?

Operations management refers to managing daily processes in B2B hospitality facilities: inventory control, staff shift scheduling, implementation of service standards, and cost monitoring. The courses focus on practical tools used in daily administration.

How is the OPEX calculation methodology defined?

OPEX calculation is based on classifying costs into direct and indirect categories. Direct costs include utility bills, consumables, and staff compensation. Indirect costs include administrative expenses, logistics, and equipment depreciation. The course covers specific formulas and common mistakes made during calculations.

What is included in the sanitary compliance module?

The module covers a review of current regulations, documentation procedures, staff briefing processes, and methods for conducting internal audits. Special attention is given to maintaining logs, accounting for disinfectants, and assessing readiness for inspections.

How is KPI monitoring taught?

KPI monitoring is based on selecting specific metrics according to the facility type: occupancy rate, average check, service speed, staff productivity. The course covers creating dashboards, data collection frequency, and analysis methods that allow timely identification of deviations.

Who are the courses intended for?

The courses are intended for facility administrators, operations managers, and those planning to transition into the B2B hospitality sector. Prior experience is not mandatory, but a basic understanding of administration processes is desirable.

How is personal data processed during registration?

Data provided during registration is used solely to ensure access to the courses and to administer the learning process. Detailed information about processing rules is available on the privacy policy page.

Recommended Materials

Selected articles and guides to help you clarify practical issues in operations management.

OPEX calculation methodology for a hotel property: classification of fixed and variable costs, identifying hidden items, and steps for budget optimization.

OPEX Calculation: A Step-by-Step Approach

Comparative analysis of booking and accounting systems: which features are critical for KPI control and how to choose a solution based on the property's scale.

Booking Automation: System Selection

A complete sanitary compliance checklist for administrators: documentation organization, staff training, and readiness for inspections.

Sanitary Compliance: Checklist

Logistics and supply chain management in B2B hospitality: inventory control, working with suppliers, and practical tools for reducing operational costs.

Supply Logistics: A Practical Guide

Calhai — Training Modules for Operations Management

How the learning process works

Start your first module

Definitions and Terms

Recommended Materials

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